Service at Dencraft
At Dencraft, we hope that our clients will regard us as part of the dental care team; we aim to make it easy for you to communicate with us either by phone, fax, e-mail or by Skype Webcam. We also welcome visits from dentists and staff to our laboratory, and will be happy to call on you at your practice if you wish. Where possible we try to meet with you so that we can understand your individual needs.
After the 21st March 2010 Medical Devices Directive came in to force Dencraft has made the required Patient Statements available online via our unique online ordering service. For more information on this, and to set up user access please contact Sarah on 0114 2442602
We pride ourselves on our excellent customer care, particularly in listening to our clients – we believe that communication is the key to a successful working relationship. All our staff receives training in customer care, and you can be sure that your enquiries will always be dealt with in a courteous and helpful way.
Collection & Delivery
We are based in Sheffield, and offer a free regional collection and delivery service. If your practice is outside our route, we provide a free pre-paid postal service and offer a charge-able courier service.
Turnaround times for work
These are set out in our production schedule (provided with our price list) we also offer an express service for when you need work back in a hurry!
To help you familiarise yourself with the latest materials and laboratory techniques we currently run two in house workshops ‘Understanding Crowns’ and ‘Shade Taking’, we are also Lab of choice for the Academy of Clinical Excellence. Further information on the Academy can be found by following the link on our resources page or by contacting the Lab on 0114 2442602 or email:// firstname.lastname@example.org.
Dencraft also currently hosts several study groups, If you would like to know more about the Study Groups please contact the Lab either by Phone on 0114 2442602 or email:// email@example.com